Refund policy

RETURNS POLICY

If for any reason you are not satisfied with your order in www.runpadel.com we offer a money back guarantee of up to 30 calendar days from the date of receipt of the order. After this period the order cannot be returned, except in those cases where the product has a manufacturing defect covered by the brand warranty.

Promotional gift products, discount vouchers, coupons or similar are not refundable.
refundable.

Return Conditions
The product must be in perfect condition, in its original packaging and brand new (original unused product from the factory and with all its original packaging and seals). We do not accept returns of products that have been used, unsealed/unlabeled and/or stamped.

**Important: Never pack or stick labels directly on the items or on their original packaging.
original packaging.

Return Process (valid only for Peninsula and Balearic Islands)
If your order is on time for return, you must follow these steps to start the process:
1. Log in to your account:
1.1. In the **Email** field, enter your email address and then click **Continue**.
2. In your email account, open the email that was sent from our store and copy the six-digit verification code included.
3. Return to the online store and then enter the six-digit verification code.
4. Click on the order for which you wish to send the return.
5. If your order has more than one item, select the items you wish to return.
6. Select a reason for return and add a note to the store.
7. Click **Request Return**. If your return request is approved and requires shipping,
you will receive an email with shipping instructions and a return shipping label.
Prepare your Package: Protect the product(s) to be returned. Please make sure the product is well packed in its original bag and protected with an opaque bag or box to avoid damage in transit. Do not forget to include the invoice or packing slip in the package.

*Make sure that the products are new, unused, in their original packaging, with the original wrappings and seals.
Then return the product at the selected pickup point or with home pickup. Once we receive the product, we will check it to make sure it is in perfect condition.
condition. Then, we will refund your money as soon as possible.

How and when will I receive my refund?
Once we have received your return in the above mentioned conditions, we will proceed to
refund according to the payment method you have used within a maximum of 15 working days:

Payment by Credit/Debit Card: You will receive a credit to your credit/debit card account for the amount of the refund. This amount may take 3 to 7 days depending on your bank to be reflected in your account.
Payment via PayPal: You will receive a credit to your PayPal account.

If you have any questions or need more information about our refund policies, please do not hesitate to contact us through our customer service chat.

Cost of Return

RETURNS AT PICKUP POINTS - FREE OF CHARGE
Returns made through the pickup points indicated by our transport service will be totally FREE.

HOME PICKUP RETURNS
The cost for returns requesting home pickup within the Peninsula and Balearic Islands will be 3.95 ¤.
This amount will be deducted from the total amount to be refunded if you use our home collection service.
In the returns will not be reimbursed the amounts of the shipping costs of orders
less than 50€ or promotional gift products, discount vouchers, coupons or similar will not be refunded.
coupons or similar.

Return Process for Destinations Other than Peninsula and Balearic Islands:

If your order was delivered to a destination other than the Peninsula or Balearic Islands, follow the steps below:
1. Log in to your account:
1.1. In the **Email** field, enter your email address and then click**Continue**.
2. In your email account, open the email that was sent from our store and copy the six-digit verification code that is included.
3. Return to the online store and then enter the six-digit verification code.
4. Click on the order for which you wish to send the return.
5. If your order has more than one item, select the items you wish to return.
6. Select a reason for return and add a note to the store.
7. Click **Request Return**. If your return request is approved and requires shipping, you will receive an email with shipping instructions.
Prepare your Package: Protect the product(s) to be returned. Please make sure the product is well packed in its original bag and protected with an opaque bag or box to avoid damage in transit. Do not forget to include the invoice or packing slip in the package. Make sure that the products are new, unused, in their original packaging, with the original wrapping and seals.

9.Send the package through the courier of your choice as the return shipping costs will be at your will be at your expense.
10.After returning the product, once we receive the product, we will check it to make sure it is in perfect condition.
Once we receive the product, we will check it to make sure it is in perfect condition. Then, we will refund your money as soon as possible. as soon as possible.

The products must be sent to the following address:
(RUNPADEL) - SHIA LOGISTICA INTEGRAL SL
CALLE IMPRESORES, Nº1
28906 Getafe, Madrid
Spain

** Very Important: Do not forget to include the invoice or delivery note in the package. If it is well indicated, we will be able to recognize where it comes from and, in this way, we will be able to manage the return as soon as possible, avoiding delays in the return management time.

In the case of an international shipment, if you want to refuse the package for any reason, the total cost of the return will be deducted from the refund.
The total shipping cost (shipping company charge plus return shipping cost of the package), plus the customs cost, will be deducted from the refund.

Wrong/damaged product
Upon receipt of the order, if you notice any damage to the packaging, wrong products or any problem with your order due to transport, please
If you notice any problem with your order due to the transport, please contact us within 24 hours of receipt.
If the product you have received is not the one you bought, or it is damaged, please send us an email to info@runpadel.com putting in the subject line WRONG / DAMAGED PRODUCT and the reference of your order, including the following:

General photo of the product
Photo of the label
And a brief description of what happened.

Once reviewed we will contact you to tell you how to proceed with the incident.
If you return a product due to an error on the part of Runpadel, damaged or manufacturing defect, we will take care of the cost of the return.

Product Warranty
The warranty period is subject to the policy of each brand.
The time required to process the return of a product covered by warranty depends on the brand.
The amount covered by the warranty is the amount paid for the product.
The warranty does not include damage due to incorrect use or handling of the material or wear and tear of the material or wear and tear caused by normal use.

To process the warranty please send us an email to info@runpadel.com putting in the subject the reference of your order, including the following photos:
If they are shovels:

Photo of the defect
General photo of the product (including the handle) on both sides.
Photo of the 3 sides (top, left and right)
Photo of the barcode and/or QR code

If shoes:

Photo of the defect
General photo of the product
Photo of the label (where the codes are clearly visible)
Photo of the soles

For any other item:

Photo of the defect
General photo of the product
Photo of the label

If the defect is not visual, please attach a video.
Once reviewed we will contact you to inform you how to proceed.

If you need to solve any doubt or problem, our customer service is ready to assist you.